Terms of service

Shopping Mart is an online shopping platform offering a variety of everyday and useful products to customers across India. By accessing or using our website, browsing products, or placing an order, you agree to comply with these Terms of Service.

1. Acceptance of Terms

By accessing, browsing, or using the Shopping Mart website, you confirm that you have read, understood, and agreed to these Terms of Service, along with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other applicable policies published on the website.

If you do not agree with these terms, please do not use the website or place an order.

2. Business Information

Shopping Mart is promoted and digitally managed by AR-C CORPORATION, a marketing and advertising business engaged in digital marketing, e-commerce promotion, and online business growth.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, minor differences in product appearance, color, packaging, size, or specifications may occur due to manufacturer updates, screen settings, product availability, or other circumstances.

We reserve the right to correct errors, update product information, or modify product availability at any time without prior notice.

4. Pricing

Product prices displayed on the website may change from time to time without prior notice.

We make reasonable efforts to ensure pricing information is accurate. However, if an obvious pricing or technical error occurs, we reserve the right to cancel the affected order and provide an appropriate resolution.

Any applicable shipping charges, taxes, or other charges will be displayed during checkout where applicable.

5. Orders

Customers are responsible for providing accurate and complete information when placing an order, including name, mobile number, email address, and delivery address.

Submitting an order constitutes a request to purchase the selected product. An order may be accepted, rejected, cancelled, or modified due to product availability, pricing errors, delivery limitations, suspected fraud, incorrect information, or other legitimate reasons.

We may contact customers by phone, SMS, WhatsApp, email, or other available communication methods to verify or confirm orders.

6. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may be required to confirm their order before dispatch.

Customers are expected to provide accurate delivery information and accept genuine orders placed through the website.

Repeated refusal of genuine COD orders, providing false information, or placing fraudulent orders may result in cancellation of orders or restriction of future COD availability.

7. Shipping and Delivery

Orders may be fulfilled, packaged, shipped, and delivered through third-party fulfillment and logistics partners.

Estimated delivery times may vary depending on the customer's location, product availability, courier service, weather conditions, public holidays, transportation delays, or other circumstances beyond our reasonable control.

Delivery dates are estimates and are not guaranteed unless specifically stated otherwise.

8. Returns, Refunds and Replacements

Returns, refunds, cancellations, and replacements are governed by our Return and Refund Policy.

Customers must follow the applicable return procedure and provide accurate information when submitting a return or refund request.

Certain products may not be eligible for return due to their nature, hygiene requirements, safety considerations, or product-specific restrictions.

9. Customer Responsibilities

You agree not to:

  • Use the website for unlawful, fraudulent, or unauthorized purposes.

  • Provide false, inaccurate, or misleading information.

  • Place fraudulent or unauthorized orders.

  • Attempt to interfere with the operation, security, or functionality of the website.

  • Attempt to gain unauthorized access to any part of the website or its systems.

  • Copy, reproduce, distribute, or commercially exploit website content without authorization.

  • Use automated systems to access or collect website information in a way that may harm or interfere with the website.

10. Intellectual Property

Website content, including text, logos, graphics, images, product information, design elements, trademarks, and other materials, may be owned by Shopping Mart, its partners, suppliers, or respective rights holders.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit such content without prior written permission from the applicable rights holder.

11. Third-Party Services

Shopping Mart may use third-party service providers for payment processing, product fulfillment, logistics, website hosting, analytics, advertising, customer support, and other business operations.

Your use of certain third-party services may also be subject to the terms and privacy policies of those service providers.

12. Website Availability

We aim to keep the Shopping Mart website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical problems.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, technical issues, or other legitimate business purposes.

13. Limitation of Liability

To the extent permitted by applicable law, Shopping Mart and its associated service providers will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products, including losses caused by circumstances beyond our reasonable control.

Nothing in these Terms of Service is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

14. Force Majeure

Shopping Mart will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, transportation disruptions, strikes, government actions, public emergencies, internet or technical failures, or other unforeseen events.

15. Privacy

Your use of the Shopping Mart website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

16. Changes to These Terms

We may update or modify these Terms of Service from time to time to reflect changes in our business practices, services, technology, or legal requirements.

Updated terms will be published on this page. Continued use of the website after changes are published constitutes acceptance of the updated terms.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with the website, products, orders, or these Terms of Service shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.

18. Contact Information

For questions regarding these Terms of Service, orders, products, or other website-related matters, please contact us at:

Email: support@shoppingmart.co.in

Business / Marketing Agency: AR-C CORPORATION

GSTIN: 07BOOPT3804C1ZW

Business Address: HOUSE NO.-1033-34, BLOCK-B, MANGOLPURI, North West Delhi, Delhi – 110083, India.