Shipping policy

Shopping Mart aims to provide a smooth, reliable, and convenient shipping experience for customers across India. Please review the following Shipping Policy to understand how orders are processed, shipped, and delivered.

Order Processing

Orders are generally processed after successful order placement and, where applicable, order verification.

Orders are normally processed within 1–3 business days, although processing times may vary depending on product availability, order volume, verification requirements, and operational circumstances.

For Cash on Delivery (COD) orders, we may contact customers by phone, SMS, WhatsApp, or email to verify the order before dispatch.

Shipping Across India

Shopping Mart may offer delivery across India, subject to product availability and serviceability of the customer's address.

Some remote, restricted, or non-serviceable locations may not be eligible for delivery. If an address is found to be non-serviceable, we may contact the customer regarding available options or cancel the order where necessary.

Estimated Delivery Time

Most orders are generally delivered within 5–10 business days after dispatch.

Delivery times may vary depending on the customer's location, courier availability, product availability, weather, public holidays, transportation conditions, and other operational factors.

The delivery timeline provided is an estimate and is not a guaranteed delivery date.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or before the order is confirmed.

Shipping charges may vary depending on the product, delivery location, order value, product weight, size, or other applicable factors.

Cash on Delivery (COD)

Where COD is available, customers can pay the applicable order amount at the time of delivery.

COD availability may depend on the customer's location, product, order value, courier service, and other factors.

Customers are expected to provide accurate contact and delivery information and accept genuine orders placed through Shopping Mart.

Order Tracking

Where tracking information is available, customers may receive a tracking number or shipping update through SMS, WhatsApp, email, or other available communication methods.

Tracking information may take some time to become active after the order has been handed over to the logistics partner.

Delivery Delays

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

  • Weather conditions

  • Transportation delays

  • Courier or logistics issues

  • Public holidays

  • High order volumes

  • Incorrect or incomplete delivery information

  • Remote or difficult-to-service locations

  • Natural disasters or other unforeseen events

  • Government restrictions or operational disruptions

We will make reasonable efforts to assist customers in case of significant delivery delays.

Incorrect Address or Contact Information

Customers are responsible for providing accurate shipping information, including their name, mobile number, phone number, and complete delivery address.

If an order cannot be delivered because of an incorrect, incomplete, or invalid address or unavailable contact information, additional delivery charges or re-shipping charges may apply where applicable.

Failed Delivery

If a courier partner attempts delivery but the customer is unavailable, unreachable, refuses to accept the package, or otherwise prevents successful delivery, additional delivery attempts may be made depending on the courier's policies.

Repeated refusal or failure to accept genuine COD orders may result in order cancellation or restriction of future COD availability.

Damaged Packages

If a package appears visibly damaged or tampered with at the time of delivery, customers are encouraged to contact us as soon as possible at support@shoppingmart.co.in and provide relevant details or supporting photographs.

Any damage-related claim will be reviewed according to our Return and Refund Policy.

Third-Party Logistics

Order fulfillment, packaging, shipping, transportation, and delivery may be handled by third-party fulfillment and logistics partners.

Delivery timelines and tracking information may therefore depend on the respective courier or logistics service provider.

Contact Us

For questions regarding shipping, delivery status, delayed orders, or other delivery-related concerns, please contact:

Email: support@shoppingmart.co.in

Business / Marketing Agency: AR-C CORPORATION

GSTIN: 07BOOPT3804C1ZW

Business Address: HOUSE NO.-1033-34, BLOCK-B, MANGOLPURI, North West Delhi, Delhi – 110083, India.