Privacy policy

Shopping Mart respects your privacy and is committed to protecting the personal information you provide while using our website, placing orders, or contacting our customer support team. This Privacy Policy explains how we collect, use, store, and protect your information.

Information We Collect

When you visit our website, place an order, contact us, or use our services, we may collect information such as:

  • Name

  • Mobile number

  • Email address

  • Billing and shipping address

  • Order and transaction details

  • Payment-related information

  • Device, browser, IP address, and website usage information

  • Information you voluntarily provide when contacting customer support

We collect information that is reasonably necessary to process orders, provide services, communicate with customers, and improve our website and shopping experience.

How We Use Your Information

We may use the information we collect to:

  • Process and confirm your orders

  • Arrange product fulfillment, packaging, shipping, and delivery

  • Provide Cash on Delivery (COD) and other available payment options

  • Contact you regarding your order

  • Provide customer support

  • Process returns, refunds, replacements, and cancellations

  • Improve our products, website, and services

  • Prevent fraud, unauthorized transactions, and misuse

  • Send important service-related communications

  • Conduct advertising and marketing activities where permitted

  • Comply with applicable legal and regulatory requirements

Payment Information

Payments may be processed through third-party payment gateways and payment service providers.

We do not intentionally store complete debit card, credit card, banking, or other sensitive payment credentials on our own systems unless required and permitted for legitimate business purposes.

Payment information may be processed directly by the relevant payment service provider in accordance with its privacy policy and security practices.

Cookies and Similar Technologies

Shopping Mart may use cookies and similar technologies to improve website functionality, remember preferences, analyze website traffic, measure advertising performance, and improve the customer experience.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

Sharing of Information

We may share necessary information with trusted third-party service providers who help us operate our business and fulfill orders. These may include:

  • Fulfillment partners

  • Shipping and logistics providers

  • Payment gateways and payment service providers

  • Website and technology service providers

  • Customer support providers

  • Marketing and advertising service providers

  • Analytics and fraud prevention providers

We only share information reasonably necessary for the relevant business purpose.

We may also disclose information when required by applicable law, government authorities, legal proceedings, or when necessary to protect our rights, customers, website, or business.

Marketing and Advertising

Shopping Mart is promoted and digitally managed by AR-C CORPORATION. Information may be used for legitimate advertising, campaign measurement, website analytics, marketing optimization, and related business activities.

Where required by applicable law, appropriate consent will be obtained before using personal information for marketing communications.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

Data Retention

We may retain personal information for as long as reasonably necessary to process orders, provide services, maintain transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

When information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, payment services, social media platforms, advertising platforms, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites or services. Customers are encouraged to review the privacy policies of those third parties before providing personal information.

Children's Privacy

Shopping Mart does not knowingly intend to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information, or objecting to certain uses of your information.

You may contact us at support@shoppingmart.co.in regarding privacy-related requests. We may need to verify your identity before processing certain requests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or legal requirements.

Any updated version will be published on this page with the applicable updated date.

Contact Information

For privacy-related questions, concerns, or requests, please contact us at:

Email: support@shoppingmart.co.in

Business / Marketing Agency: AR-C CORPORATION

GSTIN: 07BOOPT3804C1ZW

Business Address: HOUSE NO.-1033-34, BLOCK-B, MANGOLPURI, North West Delhi, Delhi – 110083, India.